Cyprus

Green Feather Online (Cyprus) LTD

Customer Service / Support

Requirements:<ul><li>Fluency in English (additional languages are a plus).</li><li>Previous customer support experience.</li><li>Strong problem-solving skills and the ability to handle customer inquiries effectively.</li><li>Excellent written and verbal communication skills.</li><li>A customer-focused approach with the ability to handle inquiries professionally.</li><li>Ability to work independently and as part of a team.</li><li>Availability to work shifts, including weekends and nights (24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends).</li></ul>&nbsp;Key Responsibilities:<ul><li>Provide professional and efficient support to players via chat and email and phone.</li><li>Resolve customer inquiries, troubleshoot issues and escalate complex cases when necessary.</li><li>Maintain up-to-date knowledge of company products, promotions and policies.</li><li>Assist players with account-related matters, including transactions, bonuses and verification.</li><li>Keep accurate records of customer interactions and follow internal procedures.</li><li>Ensure compliance with regulatory requirements, data protection laws and anti-fraud measures.</li><li>Meet performance targets, including response times and customer satisfaction scores.</li><li>Work collaboratively with internal teams to improve the overall player experience.</li><li>Identify opportunities for proactive support and suggest improvements based on player feedback.</li><li>Participate in training sessions and continuously develop product knowledge.</li><li>Adhere to company policies and maintain professionalism in all interactions.</li><li>Work assigned shifts, including nights and weekends, as part of a rotational schedule.</li></ul>&nbsp;Information:<ul><li>Shift schedule: 24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends)</li><li>Starting salary 1700 Euro gross / month, plus:</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00<ul><li>15% extra for hours worked on Saturdays, except for 23:00 06:00, which is 35%</li><li>Monthly performance-based bonuses.</li><li>Career growth opportunities within a fast-growing company.</li><li>Comprehensive training and professional development.</li></ul>

Customer Support Agent

Customer Support Agent

RELATED JOBS