Cyprus

Peaksight LTD

Customer Service / Support

Forex

Job Description – Back Office Monitoring &amp; Customer Support Officer &nbsp;&nbsp;Our top-notch team of professionals is rapidly growing, and we are currently looking for a Back Office Monitoring &amp; Customer Support Officer &nbsp;&nbsp; to join our team!&nbsp;Responsibilities:&nbsp;<ul><li>Monitor call center operations in real time using quality control software. </li><li>Ensure compliance with company policies, guidelines, and industry regulations. </li><li>Review KYC and onboarding processes to verify customer identities and documentation. </li><li>Monitor transactions for suspicious activity, ensuring compliance with financial regulations. </li><li>Oversee funding and withdrawal processes, ensuring accuracy and security. </li><li>Provide customer support via email, addressing inquiries and resolving issues. </li><li>Identify and report issues immediately to relevant teams (e.g., compliance, fraud, operations). </li><li>Fill in detailed quality assurance reports based on monitoring findings. </li><li>Handle special requests and escalate urgent issues as needed. </li><li>Analyze trends in agent performance and suggest improvements. </li><li>Collaborating with team leads to maintain high service standards.&nbsp;</li></ul>&nbsp;Requirements:&nbsp;<ul><li>Experience in call center quality assurance, compliance, or financial operations. </li><li>Strong knowledge of KYC, AML, and transaction monitoring procedures. </li><li>Ability to analyze real-time data and make informed decisions quickly. </li><li>Proficiency in using call monitoring software and financial reporting tools. </li><li>Excellent communication skills for reporting, escalation, and customer support. </li><li>Knowledge of industry regulations and compliance standards.</li></ul>&nbsp;Benefits:<ul><li>Attractive remuneration package according to qualifications and experience</li><li>Private Medical Insurance after completion of the first 3 months of employment</li><li>Discretionary performance bonus and annual salary review</li><li>Employee Referral Bonus</li><li>21 days of Annual Leave</li><li>5 days of Paid Sick Leave</li><li>Corporate discounts</li><li>Free parking Spot</li><li>Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.</li><li>Amazing Opportunities for career advancement vertically and horizontally</li><li>Magnificent Corporate Events and Team building activities</li></ul>&nbsp;And many more….&nbsp;If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at <a href="mailto:hr@peaksightltd.com">hr@peaksightltd.com</a> after mentioning in the subject line that you’re applying for the Back Office Monitoring &amp; Customer Support Officer &nbsp;&nbsp;position.&nbsp;Please note that Peaksight Ltd is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality. &nbsp;&nbsp;

Back Office Monitoring & Customer Support Officer

Back Office Monitoring & Customer Support Officer

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